Expert IT Support
for Hotels

We support all types of hospitality businesses including boutique hotels, luxury resorts, chain hotels, bed & breakfasts, guesthouses, and serviced apartments. Our team has experience with properties ranging from 10 to 500+ rooms, and we're familiar with all major Property Management Systems (PMS) like Opera, Fidelio, and Cloudbeds.

Our standard SLA guarantees a 1-hour response for critical issues and 4-hour response for non-critical issues during business hours. For our 24/7 support packages, we offer round-the-clock monitoring and emergency response times of under 30 minutes. We also provide on-site support when remote resolution isn't possible.

Yes! Hotels never sleep, and neither do we. Our 24/7 support packages include round-the-clock helpdesk availability, proactive monitoring, and emergency on-site response when needed. Your guests expect WiFi to work at 3 AM, and we make sure it does.

Absolutely. We often work alongside existing IT departments as a supplementary support partner. We can take over specific systems (like guest WiFi or PMS integration) while your current vendor handles the rest, or provide overflow support during peak periods. We believe in collaborative IT management.

We help hotels achieve and maintain PCI DSS compliance, GDPR compliance, and industry-specific security standards. Our services include vulnerability assessments, penetration testing coordination, security policy development, and staff training. We're experienced with PCI compliance audits and can guide you through the entire process.

Guest WiFi security is paramount. We implement network segmentation to isolate guest traffic from your business systems, use enterprise-grade firewalls, content filtering, and captive portal authentication. We also provide comprehensive logging and reporting for compliance purposes, ensuring your guests enjoy safe, reliable connectivity.

Our free IT audit includes a comprehensive review of your current infrastructure, identification of security vulnerabilities, assessment of network performance, evaluation of backup and disaster recovery capabilities, review of software licensing, and a detailed report with recommendations and pricing for any improvements. There's no obligation.